Notice of Privacy Practices

Effective date: July 1, 2026

Who follows this Notice

This Notice applies to Haven of Peace Home Care and to all caregivers, employees, and staff who provide services on our behalf. We may share information among ourselves as needed to coordinate your care.

What is protected health information

Protected health information, or PHI, is information that identifies you and relates to your past, present, or future health, care, or payment for care. We are committed to keeping this information confidential.

How we may use and disclose your health information

We may use and disclose your PHI, without your separate written authorization, for the following purposes:

• Treatment. To provide, coordinate, and manage your care, including sharing information with the caregivers assigned to you and, when appropriate, with your physicians and other providers.
• Payment. To bill and obtain payment for the services we provide, for example from you, an insurer, Medicaid, or another responsible party.
• Health care operations. To run our agency well, including quality assessment, training, caregiver supervision, and administrative activities.
• Individuals involved in your care. With your agreement, to family members or others you identify who are involved in your care or payment for it.
• Appointment and care coordination. To arrange schedules, remind you of services, and coordinate the care you receive.
• Business associates. With outside vendors who perform services for us, only under written agreements that require them to safeguard your information.
• As required by law. When federal, state, or local law requires it.
• Public health and safety. To prevent a serious threat to health or safety, to report abuse or neglect as required, and for public health activities permitted by law.
• Health oversight, legal, and law enforcement. To government agencies for oversight activities, and in response to lawful court orders or legal processes.

Uses and disclosures that require your written authorization

Other uses and disclosures will be made only with your written authorization. This includes most uses for marketing, any sale of your health information, and disclosure of psychotherapy notes where applicable. You may revoke your authorization in writing at any time, and we will stop, except to the extent we have already relied on it.

Your rights regarding your health information

• Access. You may inspect and request a copy of your health and billing records, in a form and format you request when readily producible.
• Amendment. You may ask us to correct information you believe is inaccurate or incomplete.
• Accounting of disclosures. You may request a list of certain disclosures we have made of your information.
• Restrictions. You may request limits on how we use or disclose your information. We will try to honor reasonable requests and, when you pay in full out of pocket for a service, we will restrict disclosure of that information to a health plan if you ask.
• Confidential communications. You may ask us to contact you a certain way or at a certain location.
• Paper copy. You may request a paper copy of this Notice at any time, even if you agreed to receive it electronically.
• Breach notification. You have the right to be notified if a breach occurs that may have compromised the privacy of your information.

To exercise any of these rights, please contact our Privacy Officer using the information below.

Our responsibilities

We are required by law to maintain the privacy and security of your PHI, to notify you following a breach of unsecured PHI, to follow the terms of the Notice currently in effect, and to obtain your authorization for uses and disclosures not described here. We will not retaliate against you for exercising your rights.

Changes to this Notice

We may change this Notice and make the new terms effective for all information we maintain. The current Notice will be posted here and available at our office upon request.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer, or with the U.S. Department of Health and Human Services, Office for Civil Rights. You will not be penalized or retaliated against for filing a complaint.

• Privacy Officer, Haven of Peace Home Care — info@havenofpeacehomecare.com · (857) 302-2588
• U.S. Department of Health and Human Services, Office for Civil Rights — hhs.gov/hipaa/filing-a-complaint

This Notice is provided here for transparency. Clients also receive it, and are asked to acknowledge receipt, at the start of service.